NewIntroducing Palmata: Contentful's new solution for AI discovery

Knowledge base

One platform to manage, personalize, and scale your knowledge base

Help customers, employees, and partners find the right answers instantly. Contentful makes it easy to build, manage, and evolve a centralized knowledge base that adapts to your audience and grows with your needs.

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Where global brands build smarter self-service experiences

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The better way to build a knowledge base

Create once, reuse infinitely

Model content for easy reuse across help centers, portals, chatbots, and product docs, so every answer stays accurate and on brand.

Smarter workflows, powered by AI

Automate tasks like rewriting, translation, and alt-text generation with AI actions, all while keeping collaboration smooth with custom workflows.

Works with your support stack

Connect to Zendesk, Intercom, ChatGPT, and more with flexible, API-first integrations.

Expand faster while staying on brand

Publish localized content with ease using AI-assisted translations and locale-specific versions, ensuing the right message lands with regional accuracy.

The secret to faster, easier self-service

Discover how Contentful lets you build a knowledge base that’s easy to update and simple to manage. Deliver consistent, personalized answers across channels, and scale your support effortlessly as your business grows.

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Customers building better knowledge bases

TELUS redefined its customer care experience with lightning fast, digital support

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18%

increase in organic traffic

9%

decrease in support costs

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Intuit Mailchimp unites and optimizes its content with Contentful AI Actions

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CredibleMind establishes a library of mental health resources, all vetted by machine learning — and professional experts

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MoneyLion personalizes financial advice with data-informed content

Powering every digital experience your customers expect

Personalization

Empower your business to deliver highly targeted content that drives engagement, increases conversions, and enhances customer loyalty.

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Composable commerce

With Contentful’s approach to composable commerce, you can tailor the most cohesive, flexible ecommerce solution for your business.

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Multi-brand, multi-product

Free your business of constraints. Orchestrate vivid digital experiences across all of your channels from one streamlined interface.

Personalization

Empower your business to deliver highly targeted content that drives engagement, increases conversions, and enhances customer loyalty.

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Composable commerce

With Contentful’s approach to composable commerce, you can tailor the most cohesive, flexible ecommerce solution for your business.

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Multi-brand, multi-product

Free your business of constraints. Orchestrate vivid digital experiences across all of your channels from one streamlined interface.

Your experiences should wow, not wait. Let's talk.

Chat with sales

Learn how Contentful can help your business manage content chaos, once and for all, and set you up for future success.

Work with a partner

Contentful’s extensive partner ecosystem is ready to help your brand build, launch, and ship websites and content faster.

Knowledge base CMS platform | Contentful